Privacy Policy

Sina Arya Gene, National ID 10320140746 and Registration No. 361818, determines the purposes and methods of processing information submitted directly through this website.

• Contact email: info@sinaaryagene.com
• Telephone: +98 21 53729
• Address: Unit 401, 4th Floor, Rose Tehran Medical, Administrative and Commercial Complex, No. 407, Navab Safavi Expressway, Keyvan Street, Eskandari Street, Tehran, Iran
• Postal code: 1319990077

Depending on how the website is used, the following categories of information may be received:

• Contact and organisational information: Full name, organisation, job title, telephone number and email address.
• Request information: Request type, urgency, medicine, product or partnership subject, manufacturer or country of origin, dosage form, quantity and additional description.
• Technical information: Submission time, originating page, essential browser and server information, and the network address that may be recorded in hosting security logs.
• Abuse prevention: A temporary, non-displayable identifier derived from the network address is used to limit repeated submissions.

• Receive, classify and initially assess supply, consultation and business partnership requests.
• Contact the organisation's representative to complete information and respond.
• Assess product or medicine sourcing feasibility with relevant internal teams, business partners or suppliers.
• Maintain professional correspondence, follow up services and meet contractual obligations or competent-authority requirements.
• Prevent automated submissions, abuse, attacks and disruption of website operation.

Submitting a form does not confirm supply feasibility, create a contractual relationship or commit to a delivery time.

When there is no longer an operational need and no contractual, legal or dispute-related requirement applies, unnecessary records are deleted or removed from operational access.

Sina Arya Gene does not sell personal information. Access or transfer occurs only where necessary in the following circumstances:

• Employees and internal teams that need the information to assess or respond to a request.
• Hosting and email service providers, solely to provide and maintain the service.
• Suppliers, manufacturers or business partners inside or outside Iran, only to the extent necessary to assess a request and without unrelated information.
• Iran's Food and Drug Administration, the Iranian Red Crescent Society, judicial authorities or other competent bodies where disclosure is necessary for an official process or valid legal requirement.

The public website form is not designed to receive medical records, patient prescriptions or personally identifying information. Do not enter or attach any data that could identify a patient.

The website does not currently use non-essential advertising or behavioural analytics tools. The content-management and security systems may use necessary cookies or technical identifiers for correct operation, session management, administrator login and abuse prevention.

If analytics, advertising, third-party maps or video, or other non-essential cookies are added in the future, this policy will be updated and user choice will be provided before activation where required.

• Encrypted HTTPS connections for data transfer between the browser and website.
• Authenticated and encrypted transmission of website email.
• Input validation, legitimate-request checks and repeated-submission limits.
• Administrative access limited to necessary people and roles.
• System updates and technical monitoring within infrastructure capabilities.

Despite reasonable security measures, no electronic transmission or storage is entirely risk-free. Do not submit sensitive or unnecessary information through the public form.

For questions about the use of information or to request access to, correction of or deletion of information you provided directly to the company, email info@sinaaryagene.com and use the subject “Privacy Request”.

To prevent disclosure to another person, we may request information needed to verify your connection to the request or organisation. Some information may not be immediately deletable while valid contractual, financial, legal or dispute-related obligations remain.

The website may link to external pages or services. Information processing by those services is governed by the provider's own privacy policy, not this policy.

This policy will be revised if forms, technical tools, retention practices or work processes change. The new date and version will appear at the top of the page. Continued website use after a change does not replace separate consent where such consent is required.